FAQ
Frequently Asked Questions
If you don’t see your question answered here, email us at hq@calibr.uk.
What are calibr's customer service hours?
Our customer service team is available Monday to Friday.
You can email us at any time at hq@calibr.uk and we’ll reply as soon as possible.
How long will my order take to process?
We aim to process orders within 2 business days of receiving them.
During busy periods or product launches, processing may occasionally take a little longer.
How long will delivery take?
UK orders typically arrive within approximately 5–15 business days after dispatch.
Delivery times can vary depending on your location, customs processing, local delivery networks and periods of unusually high demand.
Delivery is free on all calibr orders.
For more information, please see our Delivery page.
How do I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email.
Where tracking is available, this email will contain a tracking link so you can follow the progress of your parcel.
Tracking may occasionally take a short time to update after your parcel has been collected.
Where do you ship?
calibr.uk currently accepts orders for delivery to UK addresses only.
Is delivery free?
Yes.
Standard delivery is free on every calibr order, with no minimum purchase required.
Where can I see calibr products in person?
calibr is currently primarily available online.
If we introduce UK stockists, retail locations, pop-ups or events, we’ll announce them through our website and social channels.
How do I know which size to order?
Please refer to the size guide on the relevant product page before ordering.
If you’re unsure which size to choose, email us at hq@calibr.uk before placing your order and we’ll be happy to help.
What if I order the wrong size?
If you order the wrong size, you can request a return in accordance with our Returns & Refunds Policy.
Unless we specifically arrange an exchange with you, you may need to return the original item for a refund and place a new order for the correct size.
Can I return my purchase if I change my mind?
Yes.
In addition to your statutory consumer rights, calibr offers a 30-day change-of-mind return period.
UK consumers also normally have a statutory right to cancel qualifying online purchases within 14 days of receiving the goods.
Please see our Returns & Refunds Policy for full details.
How do I start a return?
Click “View Your Order” in your order confirmation email and log in using the email address used when placing your order.
A one-time login code will be sent to your email address.
You can then select the option to start a Return from your order information.
Alternatively, contact us at hq@calibr.uk.
Please do not send an item back before requesting a return.
Can I cancel my order?
If you contact us before your order has been dispatched, we will normally be able to cancel it and issue a full refund.
Email hq@calibr.uk as soon as possible if you wish to cancel or change an order.
If your order has already been dispatched, you may still have the right to cancel your purchase under UK consumer law.
Please see our Returns & Refunds Policy for further information.
What if my order arrives damaged or faulty?
Please contact us at hq@calibr.uk as soon as reasonably possible.
Include your order number, a description of the problem and photographs or video where these help show the issue.
We’ll assess the problem and arrange the appropriate solution in accordance with your consumer rights.
How can I contact calibr?
Email us at:
We’ll get back to you as soon as possible.