Delivery

Delivery

Free UK delivery

Delivery is free on all calibr orders.

We currently ship to customers throughout the United Kingdom from our workshop in New Zealand.

There is no minimum order value required to qualify for free standard delivery.

Delivery timeframe

UK orders will typically arrive within approximately 5–15 business days after dispatch.

Most orders may arrive sooner, but international delivery times can vary depending on your location, customs processing, local delivery networks and periods of unusually high demand.

Delivery estimates are provided as a guide and are not guaranteed delivery dates unless we specifically agree a delivery date with you.

If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.

Order processing

We aim to process orders within 2 business days of receiving them.

During particularly busy periods, product launches or unusually high order volumes, processing may take slightly longer.

Orders received on weekends or New Zealand public holidays will normally begin processing on the next business day.

Because some calibr products are handmade or hand-finished, a longer processing period may occasionally be stated on an individual product page. Where this applies, the product-specific timeframe will be made clear before you purchase.

Tracking

Once your order has been accepted, you will receive an order confirmation by email.

When your order has been dispatched, we will send you a further email containing your tracking information where tracking is available for the delivery service used.

You can use the tracking link in your dispatch confirmation email to follow the progress of your order.

Please be aware that international tracking may occasionally take a short period to update after your parcel has been collected.

Delivery address

Please check your delivery address carefully before completing your order.

We currently require a valid delivery address and do not recommend using PO Box addresses for orders unless the checkout specifically confirms that delivery to your chosen PO Box is available.

If you notice an error in your address after placing an order, contact us as soon as possible at hq@calibr.uk.

If your order has not yet been processed for dispatch, we will make reasonable efforts to update the address.

Once an order has been dispatched, we may not be able to change the delivery address.

Incorrect delivery details

You are responsible for providing complete and accurate delivery information when placing your order.

If an order cannot be delivered because the address supplied to us was incorrect or incomplete, please contact us.

If the parcel is returned to us and you would like it sent again, we may ask you to pay the reasonable cost of re-delivery.

Any refund requested instead will be handled in accordance with our Returns & Refunds Policy and your statutory consumer rights.

Failed or unclaimed delivery

If a delivery attempt is unsuccessful, the local delivery provider may:

  • attempt delivery again;

  • provide instructions for rearranging delivery;

  • leave the parcel at an authorised collection point; or

  • return the parcel to us.

Please follow the instructions provided by the delivery company.

If an order is returned to us because it was not collected or because repeated delivery attempts were unsuccessful, contact us at hq@calibr.uk.

If you would like the order sent again, a reasonable re-delivery charge may apply where the failed delivery was not caused by us or the delivery provider.

Delayed orders

International deliveries can occasionally be delayed by circumstances outside our reasonable control.

These may include:

  • customs processing;

  • transport disruption;

  • severe weather;

  • local postal or courier delays;

  • public holidays;

  • security screening; or

  • unusually high seasonal parcel volumes.

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery period, please contact hq@calibr.uk and we will investigate.

You do not need to resolve a lost parcel directly with the courier yourself. If your order has not been delivered, please contact us and we will work with the delivery provider.

Your statutory rights relating to significantly delayed or undelivered goods are not affected.

Lost or damaged deliveries

If your order appears to have been lost in transit, contact us at hq@calibr.uk.

If your parcel arrives visibly damaged, please photograph the packaging and product and contact us as soon as reasonably possible.

We will investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy and your statutory consumer rights.

Customs, VAT and import charges

calibr is currently operated from New Zealand and orders may be imported into the United Kingdom.

Any taxes or mandatory charges that we are required to collect from you at checkout will be included or clearly displayed before you place your order.

If an order is expected to be subject to an additional import charge payable directly by you rather than collected by us, we will provide the relevant information before purchase where required by law.

Changes to an order

Please check your product selection, size and delivery details before completing checkout.

If you need to make a change after placing your order, contact us as soon as possible at hq@calibr.uk.

If your order has not yet entered processing or dispatch, we will make reasonable efforts to make the requested change.

Once your order has been dispatched, changes may no longer be possible.

If you need to change the product or size after receiving it, please follow the process set out in our Returns & Refunds Policy.

Cancelling an order

If you contact us before your order has been dispatched, we will normally be able to cancel it and issue a full refund.

Contact us as soon as possible at hq@calibr.uk if you wish to cancel.

If your order has already been dispatched, you may still have the right to cancel your purchase under UK consumer law.

For most qualifying online purchases, UK consumers have 14 days after receiving their goods to tell us that they wish to cancel, followed by a further 14 days to return the goods.

calibr also provides an additional voluntary 30-day change-of-mind return period, subject to the conditions in our Returns & Refunds Policy.

Please see our Returns & Refunds Policy for full details.

Business days

For order processing, a business day means Monday to Friday, excluding New Zealand public holidays.

International delivery estimates may also be affected by weekends and public holidays in the United Kingdom and countries involved in the delivery network.

Questions about delivery

If you have any questions about an order or delivery, contact us at:

hq@calibr.uk

Please include your order number so we can locate your order quickly.